Customer
Support
SoftSmiths is committed to our
customer’s
success before, during, and well after implementation.
SoftSmiths sees itself as in the customer service
business and just happens to deliver technology solutions
for business challenges. Our unique approach to technology
and customer service is based on our commitment to
helping our customers succeed by developing true
partnerships.
Our Support services are backed by our own Engineering
Team and dedicated Service organization, our on-going
participation in industry groups to ensure our customers
of up-to-date solutions that helps them stay on top
of their business, as well as an array of support
options.
Whether choosing from one of SoftSmiths tiered standard
support packages or a customized agreement, SoftSmiths
provides flexible support assistance and programs that
can be tailored to best serve the unique needs
of your organization.
SoftSmiths support professionals are dedicated to
providing the assistance and information you need
to get the most and best experience from your SoftSmiths
solution.
Support Services
Our maintenance programs provide the assistance and
tools you need to ensure maximum quality, security
and performance of your SoftSmiths solution. We have
packaged our support services into three standard
programs, Bronze/Silver/Gold, each tailored to a
particular level of support. These support programs
offer customers the ability to choose the level of
serve to best leverage the value of their SoftSmiths
investment.
Here are some of the support services that are made
available depending on maintenance program you have
chosen:
- Telephone Support – business
hours or 24/7 - from experienced and qualified
customer
support professionals who understand the energy market.
- Remote
dial-in support
- On-line support
- Personal Account Management
- Software Updates
Dedicated support staff is based in the Houston,
Texas Support Center
Contact information
E-mail: support@softsmiths.com
Telephone: 713.626.9184
For more information
We encourage you to review the maintenance contract
options with your account representative that best
fit your business needs.
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