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Job Category: Information Technology
Job Class: Full time
Area of Town for the Job: Houston, Texas (West Belt I10 Area)
Position Title: Technical Support Analyst

Job Description

SoftSmiths, a leading provider of enterprise-wide software solutions for the energy industry, seeks a detail-oriented, enthusiastic, energetic team player to serve as a Technical Support Analyst responsible for supporting custom energy applications and developing and executing test plans, test/use cases and test scripts for SoftSmiths' commercial energy products.

Your duties will include phone support, interpreting business application requirements, designing, executing and maintaining test plans and test scripts to test those requirements, as well as documenting test execution results. You'll also be responsible for identifying, reporting, describing and tracking defects identified during testing.

Qualifications needed for this opportunity include a Bachelor's degree in Computer Science or related degree, a minimum of 2 years help desk experience for business applications, and being well versed in test methodology and the concepts of unit, system and performance testing. All required experience must be hands-on and recent.

Key Skills

Prior experience developing, deploying, and maintaining n-tier applications utilizing the technologies mentioned below is a key. The successful candidate will have experience with the following technologies and applications:

  • Excellent phone, written and oral communication skills,
  • A passion for organization,
  • Extensive experience in writing and executing business application test cases,
  • Experience with Oracle RDBMS and SQL Server 2005,
  • Experience establishing and utilizing quality assurance policies and procedures,
  • Experience with Windows 2003/XP, Linux and Sun Solaris,
  • Experience with Java, XML, JSP, JavaScript, and HTML,
  • Experience testing and supporting power/gas trading, scheduling/ISO, and/or risk management software is big a plus.

We offer a business-casual work environment, competitive salary levels, a health care plan, a 401(k) plan, 12 days of vacation each year, a stock option plan, and excellent opportunity for growth. Qualified candidates should send a resume including salary requirements to employment@softsmiths.com. Submissions that do not include salary requirements and salary history will not be considered.

Contact Information
SoftSmiths, Inc.
10696 Haddington, Suite 102
Houston, TX 77043-2847

Contact Fax: 713.626.0186
Contact Email: employment@softsmiths.com

Web Site: www.softsmiths.com

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SoftSmiths is an equal opportunity employer.